What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to upgrade , Monthly — $19 / month, but it cant work,plz help me.

    Asked by tygsurvey on November 23, 2015 at 05:29 AM



    i want to upgrade only a monthly via credit card


    when i clicked  upgrade button


    it shows the message


    i clickde the button "update billing details"


    but it cant work.plz help me~thanks


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    JotForm Support

    Answered by beril on November 23, 2015 at 07:04 AM


    Thank you for contacting us. We are sorry for this inconvenience this might have caused.

    Can you try the FastSpring method instead of Stripe?


    I hope it will work.

    If this does not resolve the issue, please let us know and we will be glad to take another look.