What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was downgraded yesterday

    Asked by emilevdende on November 23, 2015 at 07:47 AM

    Hi,

     

    Yesterday I received an email saying that my account was downgraded...

    Logging in now it indeed seems to have been changed (my remaining amounts of submissions and storage turned red) I am over quota right now.

     

    Can you please check urgently why this happened and fix it? I have a couple of forms currently running that should not go down.

     

    Regards,

    Emile

  • Profile Image
    JotForm Support

    Answered by beril on November 23, 2015 at 09:01 AM

    Hi Emilie,

    We are sorry for this inconvenience this might have caused.

    I've re-activated your account back.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by emilevdende on November 23, 2015 at 09:15 AM

    Thank you.

     

    Cheers,

    Emile