My account was downgraded yesterday

  • Profile Image
    emilevdende
    Asked on November 23, 2015 at 07:47 AM

    Hi,

     

    Yesterday I received an email saying that my account was downgraded...

    Logging in now it indeed seems to have been changed (my remaining amounts of submissions and storage turned red) I am over quota right now.

     

    Can you please check urgently why this happened and fix it? I have a couple of forms currently running that should not go down.

     

    Regards,

    Emile

  • Profile Image
    beril
    Answered on November 23, 2015 at 09:01 AM

    Hi Emilie,

    We are sorry for this inconvenience this might have caused.

    I've re-activated your account back.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    emilevdende
    Answered on November 23, 2015 at 09:15 AM

    Thank you.

     

    Cheers,

    Emile