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    How to fix a broken link? I upgraded the account but seems to still be at the 10 reply limit

    Asked by barpop on November 23, 2015 at 07:54 AM
    Page URL:

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    Answered by barpop on November 23, 2015 at 08:00 AM

    The form is no longer working now... but I did the upgrade.  How can the link be fixed?

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    JotForm Support

    Answered by Charlie on November 23, 2015 at 09:57 AM

    This is because the custom link you are using is bearing the guest username (https://form.jotform.co/guest_53258005186050/rsvp-to-vip-live-at-the-orchard-). 

    That means when you created that custom URL you are not registered in JotForm. However, I see that you are now registered in JotForm with an account username barpop.

    You will need to recreate the custom URL by following this guide: http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form.

    However, forms bearing the form ID will still work. In your case, this link is still accessible: http://www.jotform.co/form/53257438889877. You can also get the form link and embed codes under the "Publish" wizard.

    Do let us know if this helps.