What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to view incomplete payments ?

    Asked by ValerieJardin on November 23, 2015 at 01:46 PM


    I just received payment for a workshop but the form is not in my inbox. How can that be?

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    JotForm Support

    Answered by Kevin_G on November 23, 2015 at 03:17 PM


    Thank you for contacting us.

    I've checked your form and I can see you have one incomplete payment : 

    You can refer to this guide for further info about incomplete payments and how to view them : 


    Hope that helps.

    If you need further assistance, feel free to contact us.