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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having trouble adding a user to my account

    Asked by nannyjoynt on November 23, 2015 at 02:01 PM



    I am having trouble adding a user to my account. I have added an email however the email is not being sent... Also I tried it with another email address of mine to test and the email sent but when I click the link it just takes me to jotform home page and there is not link for shared forms. 



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    JotForm Support

    Answered by Kiran on November 23, 2015 at 03:31 PM

    It seems that you have added two sub-accounts recently. I see that the email notifications with invitation of shared forms is being sent to the email addresses successfully from our end.

    Please check and try creating a new account using the same email address so that the shared forms should be displayed in this account. Also, I notice that the other user has created an account with username nannyjoynt2. I've checked this account and the shared forms are now shown on this account. 

    Let us know if the issue still persists. We will be happy to help. Thanks!