What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Image Upload Preview Widget not working again

    Asked by stretchandstaple on November 23, 2015 at 03:40 PM
    I am having the same problem with images not finishing uploads
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    JotForm Support

    Answered by BJoanna on November 23, 2015 at 03:58 PM

    Is this the form you are having issues with http://www.jotformpro.com/form/43337041573956?

    I have tested your form and I was not able to replicate mentioned issue.

    Maybe the image you tried to upload is to big. How big is the image that can not be fully uploaded? Please try with smaller image. 

    You can also use the Drag and Drop Upload widget. You can find it here: http://widgets.jotform.com/widget/drag_and_drop_upload 

    With Drag and Drop Upload widget you can increase Max file size and it is also possible to upload multiple files. 

    Hope this will help. Let us know if you need further assistance.

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    Answered by stretchandstaple on November 23, 2015 at 04:56 PM

    The image I tried uploading was 6mb, we are a large format printing company I do not simply have the option of uploading smaller files, this has been working fine for over a year on this form. 

    Your answer is not a solution, but a poor excuse for an alternative, please fix this ASAP.

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    JotForm Support

    Answered by BDAVID on November 23, 2015 at 07:38 PM

    I have tested the widget, and I have reproduced the issue, it does not upload image files of 6MB size or more:

    I will report this to our widget team, so you will be notified via this thread when this gets fixed.

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    Answered by stretchandstaple on November 23, 2015 at 07:41 PM

    Thank you.

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    Answered by stretchandstaple on November 24, 2015 at 01:46 PM

    Really need this fixed, literally talking to hundreds of customers who cant purchase our product during our busiest week of the year. THIS IS A DISASTER for us.  Please devote the necessary resources.

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    JotForm Support

    Answered by BJoanna on November 24, 2015 at 02:58 PM

    Sorry for inconvenience this may caused you.

    My colleague has escalated this issue to our developers and this ticked is marked as important. We will inform you via this thread once this issue is resolved. 

    For now as possible workaround you can use regular upload field.

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

     

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    Answered by stretchandstaple on November 27, 2015 at 02:07 AM

    It's Black Friday my biggest day of the year and you still can't get this fixed. If I wake up in the morning and this isn't fixed in leaving jot form for good. You've had long enough to fix this.

     

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    Answered by Sammy on November 27, 2015 at 02:31 AM

    Apologies for the the long turnaround time.

    A developer is actively working on this issue with the highest priority, I have sent an inquiry in to the status of the bug fix and you will be updated on this thread regarding it.

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    Answered by stretchandstaple on November 27, 2015 at 02:47 AM

    I have to have this done by the morning.

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    Answered by Sammy on November 27, 2015 at 02:57 AM

    I'm currently awaiting feedback from the assigned developer and I will let you know of the outcome.

    Thank you for your patience on this matter.

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    Answered by stretchandstaple on November 27, 2015 at 10:34 AM

    You lost a customer!

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    JotForm Support

    Answered by BDAVID on November 27, 2015 at 12:07 PM

    I am sorry to know that, unfortunately, we haven't receive any updates yet from our second level.

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    Answered by stretchandstaple on November 27, 2015 at 04:46 PM

    It just shouldn't take this long, you would think the urgency of this matter would be more apparent to your second level, but clearly it is not.

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    JotForm Support

    Answered by Kevin_G on November 27, 2015 at 04:56 PM

    We apologize for the inconvenient, unfortunately we have not received news about the issue, the assigned developer is still working on it, we will let you know any news via this thread.

    Thank you for your understanding.

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    Answered by stretchandstaple on November 29, 2015 at 10:04 AM

    Honestly how hard can it be for a developer to look at this diagnose the issue and fix it? Please escelate this to your highest level of priority, it is a major issue.

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    JotForm Support

    Answered by Kevin_G on November 29, 2015 at 11:53 AM

    Hi,

    Please, accept our apologizes, I will send a reminder, since our developer is still working in the issue, we will let you know when it's solved.

    Thank you for your understanding.

     

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    Answered by stretchandstaple on December 01, 2015 at 04:31 PM

    ??????????????????????

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    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 05:37 PM

    Hi,

    We have not received any news about the progress on the fix for this issue, but we will let you know as soon as we get news.

    Thank you for your understanding.

    Regards.

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    Answered by stretchandstaple on December 01, 2015 at 06:29 PM

    Kevin,

    It just doesn't seem like this is being worked on at all? Is there a developer assigned to it?  I would hope that this can be seen as a very urgent matter!

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    JotForm Support

    Answered by Kevin_G on December 01, 2015 at 09:50 PM

    Hi,

    Yes, this has been already assigned to one of our developers, unfortunately, the ticket is still Opened and we have not received any news about it.

    But, I will send a reminder again and we will let you know any news here.

    Thanks.

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    Answered by stretchandstaple on December 02, 2015 at 01:34 PM

    PLEASE FIX YOUR WIDGET!!!

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    JotForm Support

    Answered by david on December 02, 2015 at 02:42 PM

    I will pass this along to our widgets manager for an update.  Occasionally tickets are missed and this may have been.

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    Answered by stretchandstaple on December 02, 2015 at 02:56 PM

    Thank you, although I don't know how it could have been missed. I have been asking for updates everyday.

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    JotForm Support

    Answered by david on December 02, 2015 at 03:16 PM

    I send a message to the widgets manager, the developer this is assigned to, as well as our support manager.  I will let you know as soon as I hear back.

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    JotForm Support Manager

    Answered by Jeanette on December 02, 2015 at 03:21 PM

    Very sorry to hear about your frustration. Our developers work on a priority basis, when a feature is broken and this is affecting a large number of users, the ticket gets prioritized attention.

    Even with an increased priority, tickets are not solved all of a sudden, it depends on the work load and like I said, it depends on how many users are reporting the same issue. That's why there is no estimated time for when this will be fixed.

    At any rate, I've sent a message to our devs in order to see if this can be prioritized.

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    Answered by stretchandstaple on December 02, 2015 at 04:04 PM

    That would be great. I have seem other users complaining about this same problem in at least three different posts.  What's frustrating is that it has been working fine for the past year, and this is literally our busiest week of the year and it is broken costing us thousands of dollars a day.

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    JotForm Support

    Answered by Kevin_G on December 02, 2015 at 04:50 PM

    We understand your frustration and please accept our apologies, as our manager explained above, we can not give you any time frame to solve the issue, you will receive news about the progress as soon as we get it.

    Thanks. 

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    Answered by stretchandstaple on December 02, 2015 at 05:01 PM

    Do you think it could be something as simple as the amazon server in which these are being stored running out of server space for the account that these are hosted in?

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    JotForm Support Manager

    Answered by Jeanette on December 02, 2015 at 05:47 PM

    I am not sure if this is the case here. At any rate, the developer in charge has been contacted, let's expect him to give us an update about your ticket.

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    Answered by stretchandstaple on December 07, 2015 at 01:49 PM

    ???

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    Answered by Sammy on December 07, 2015 at 02:00 PM

    Apologies, but we have not yet received any updates regarding the issue from the developer, I have passed a message to him regarding updates on the issue.

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    Answered by stretchandstaple on December 09, 2015 at 07:25 PM

    So are we just going to give up on this, or is it still being looked at?

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    JotForm Support

    Answered by Kevin_G on December 09, 2015 at 08:28 PM

    Hi,

    It's still in progress, but I will ask for it and you will get news about it soon.

    Please, accept our apologies.

    Regards.

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    JotForm Support

    Answered by BJoanna on December 14, 2015 at 03:37 PM

    It seems that your last post did not came trough, so I will quote your replay from email that I got.

    "news please!"

    I am sorry to say that this issue is still not resolved. I will check with our developer, if there are any updates. If there are any updates we will inform you via this thread. 

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    JotForm Support

    Answered by david on December 15, 2015 at 02:57 PM

    I assure you, once there is an update, we will let you know.  There is already a request to the developer this is assigned to, however, tickets are addressed in the order they are received and by priority.  Yours will be addressed in the same manner.  As soon as we have any information, we will post it in this thread. 

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    JotForm Support

    Answered by TitusN on December 17, 2015 at 06:19 AM

    Hello,

    Please pardon the delays, we've made an update to the widget to fix large image upload failures.

    Kindly check  - and let us know if you have further concerns.

     

     

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    Answered by stretchandstaple on December 17, 2015 at 02:34 PM

    looks good, thank you.

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    JotForm Support

    Answered by david on December 17, 2015 at 03:53 PM

    Glad to hear things are working once again.  If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by stretchandstaple on December 17, 2015 at 05:29 PM

    Well since you asked. I would love for someone to look at the rotate function for filepicker from this thread http://www.jotform.com/answers/716563-Filepicker-cropping-More-options-plus-a-rotate-of-the-crop-space#25

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    JotForm Support

    Answered by david on December 17, 2015 at 06:33 PM

    Feature requests are address by priority and by demand.  Since your request does not have a very high demand, it may not be added.  We have limited resources as far as development goes and we cannot add every feature requested. 

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    Answered by stretchandstaple on December 17, 2015 at 07:02 PM

    Yeah, it is just so simple and it would mean a world of difference on my website. I included a link to the simple change in code needed to make this possible in the previous post.