What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submissions deleted but uploads usage is not updated

    Asked by gvigus on November 23, 2015 at 05:55 PM

    I deleted my form submissions to free up storage space, but it still shows that I'm using storage space for uploaded files.

    Submissions uploads Updated not updated
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 23, 2015 at 09:42 PM

    Hi,

     

    I checked your account and I noticed that the uploaded space is from the form in your Trash Folder.

     

    If you do not need the form anymore, you can permanently delete the form by selecting the form and clicking on the Purge option so you can free up your upload space.

     

    Do let us know if you need further assistance.
    Regards.