What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    delete payment submissions

    Asked by infoprecisionphotoscom on November 23, 2015 at 06:14 PM
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    JotForm Support

    Answered by Kiran on November 23, 2015 at 10:09 PM

    I'm not sure if I understand your query correctly. I've checked your JotForms and couldn't find any payment tools integrated to your forms. However, I notice that the form titled "Images are in our system for 2 years....." is collecting credit card information using plain text fields which is not allowed through JotForm. Such forms are considered as phishing forms and accounts associated with the forms are automatically suspended. Please refer to our terms of usage for more information on phishing.

    It is required to integrate the payment tools available for safe and secure processing of the payments. These payment tools comply with the PCI security standards

    We request you to remove the guilty fields on the forms to avoid any auto-suspensions on your account. Please let us know if you need any further assistance. We will be happy to help.