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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've followed both procedures but am still receiving the error messageT

    Asked by nanush on November 23, 2015 at 06:22 PM

    I've followed both procedures but am still receiving the error message

    There was an error on your SMTP configuration....

    I have even re embedded my form

    Help



    This is a re-post of a comment on How to Edit/Delete Sender Emails on SMTP Settings

    SMTP receiving both SMTP configuration
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 23, 2015 at 10:28 PM

    Hi,

     

    Have you tried the guide here: How to Setup SMTP for a Form? You can use Mandrill also to send SMTP email. You can check the guide here: How to use Mandrill to Send Emails From Your Own Email Address.

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by nanush on November 26, 2015 at 01:10 PM

    Thankyou Christian

    I solved my problem by not using a mac.com address and using an icloud.com address instead

    must be something to do with apple changing its system because in 3 years of using Jotform

    I had never encountered this problem

    It started approximately 5 weeks ago

    regards

  • Profile Image
    JotForm Support

    Answered by Kiran on November 26, 2015 at 01:38 PM

    It seems that there should be an issue with the mac email address or its SMTP settings since you say that using other email address is working fine. Glad to see that the issue is now resolved by using a different email. Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!