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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I change the color of cells in my notification email?

    Asked by drdanrockoff on January 26, 2012 at 05:20 PM

    There are options to change the color of indiviual cells, and whole rows or columns, but when I select the color I want and then apply changes, nothing happens. I added rows to the table and I want the color of the rows to alternate and am having problems making this work. Any thoughts?

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    JotForm Support

    Answered by Mike_T on January 26, 2012 at 07:56 PM

    Thank you for contacting us.

    I have Cloned your form, but I was not able to reproduce the issue. Please check the following screenshots:

    If the issue still persists, please provide us with the exact steps to reproduce it.

    Please feel free to contact us if you need any further assistance. We will be happy to help you.

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    Answered by drdanrockoff on January 29, 2012 at 02:07 PM

    Thanks for getting back to me...it seems that if I click "table cell properties" and then choose update entire row, I can change the color of the row, but if I click "table row properties" and then change the color, the changes don't get applied when I click update. It does this consistenltly...minor bug maybe?

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    Answered by pinoytech on January 29, 2012 at 05:36 PM


    Have you tried deleting your browsing cache and cookies? If not, please give a try. Log out first to you JotForm then delete your browsing cache and cookies, after that Log back in.

    Thank you!

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    JotForm Support

    Answered by abajan on January 29, 2012 at 06:40 PM

    I myself have had problems with this. In my browser (Chrome 16) in order to change the color of an entire row, I have to use the "Table cell properties" button since the "Table row properties" button doesn't work. In fact, it has never worked (at least, not as far as updating colors is concerned).

    (Click image to zoom)