What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email alert includes 'broken' link to graphic

    Asked by criterions on November 24, 2015 at 09:15 AM

    When I get an email of a successful submission for my form, the graphic within the message is broken and the image doesn't display. However, if I do a test of the email message, the image displays fine. Any ideas?

    Page URL:
    https://form.jotform.com/criterions/e-prescribe-service-terms

    Screenshot
    email message email message
  • Profile Image

    Answered by Ben on November 24, 2015 at 11:52 AM

    I took a look at your form http://www.jotformpro.com/form/53225876435966 and the emails that got sent on its submissions.

    Looking at it I see that you have set the following image: https://www.jotform.com/uploads/criterions/form_files/jotform%20-%20banner%20-%20erx%20service%20terms.png?3.3.10017 to be shown.

    The link above is pointing to the correct file, but it requires a redirection to load the same:

    https://files.jotform.com/jufs/criterions/form_files/jotform%20-%20banner%20-%20erx%20service%20terms.png

    What I would suggest is to use that file directly instead (the second link from top - the one right above).

    That way even the email clients that are not able to follow the redirects will be able to download the file and show it.

    Do let us know how it goes after you apply the change and test it out :)

  • Profile Image

    Answered by criterions on November 24, 2015 at 12:35 PM

    Beautiful! Thanks much.

  • Profile Image

    Answered by Ben on November 24, 2015 at 02:20 PM

    You are welcome :)

    Do let us know if you have any further issues or questions and we would be happy to assist with the same. :)