Form notifications with conditions are still being sent even if they are disabled

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    Asked on November 24, 2015 at 09:48 AM

    Hi I'm having issue's with the conditionals section. 1) The plus button to add multiple "IF" conditionals doesn't seem to be working. I've tried this on chrome and internet explorer and on different jotform accounts.

    If I duplicate an existing condition that already has more than one if field the extra field stay.


    2) The conditions I've been able to create from duplicates don't seem to be working correctly.

    I'm using send an email after submission and the emails being sent on some submissions seem to be old emails (that I have since deleted) rather that the ones set to fire.


    Are these issues you are aware of? Are there any known work-arounds? The form is not currently live.


    The form I'm looking on is





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    Answered on November 24, 2015 at 09:57 AM

    The plus button seems to be working now! :)

    But old email templates still seem to be being sent somehow.

    I've disabled alll the old conditionals and recreated them in case the problem was due to the period when the addition of extra conditionals wasn't working but still the old (deleted) email is being sent

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    Answered on November 24, 2015 at 11:47 AM

    I tried replicating the problem in my end. However, I can't reproduce the one related to disabled conditions still sending the notifications. Make sure you have opened the form builder and editing only one form, if you are opening multiple tabs with multiple form builders, then that's one possible reason why the changes are not showing properly in your end.

    I refreshed and cleared your form's cache in our end. Could you please try it again? Please do try opening and filling out the form in incognito mode.

    If you are still having problems on this, please let us know and we will investigate it further.

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    Answered on November 25, 2015 at 04:15 AM

    Hi Charlie, Thanks for looking into this - After the plus button started working I created a second question more focused on the conditions issue and Kevin_G was able to reproduce and has escalated to a level 2.

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    Answered on November 25, 2015 at 09:23 AM


    Thank you for your response. I carefully checked your conditions, I am able to reproduced same issue that you are having.

    When I send emails to different addresses, the email templates were different.

    As you mentioned above, my colleague Kevin forward that issue to developers.

    We will update you when we solve the problem.

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    Answered on November 26, 2015 at 05:55 AM

    Any update on this issue please?

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    Answered on November 26, 2015 at 07:29 AM

    We are sorry for the confusion. Unfortunately, there is any update yet. One of our developer was already assigned to fix the issue and they are doing their best to make things up and working at all times. 

    We will inform you at the following link below, when we solve the problem: