What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not accepting payments

    Asked by delivermeaustralia on November 24, 2015 at 10:37 AM
    accepting payments
  • Profile Image
    JotForm Support

    Answered by david on November 24, 2015 at 12:33 PM

    Hi,

    Your form looks to be setup correctly to use Stripe for payment processing.  May I ask, what is happening when the payment are attempted?  Is there any error message, does the form just sit there, any additional information you can provide would be greatly appreciated.

    Also. make sure if you are using your API keys instead of authentication, that the keys are correct.  Let us know what you can regarding the error and we will be happy to have another look.

  • Profile Image

    Answered by delivermeaustralia on November 24, 2015 at 08:46 PM
    I
    ​have rectified the issue now, seems the Stripe account set up was not
    complete! Thank you for your assistance
    Kind Regards,
    Kirsty Hulls
    National Business Manager
    Deliver Me Australia
    0406299625
    delivermeaustralia@gmail.com
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    JotForm Support

    Answered by jonathan on November 25, 2015 at 01:45 AM

    Thank you for letting us know that all is good now. 

    Feel free to contact us again anytime if you require assistance on JotForm.

    Regards