My form is not accepting payments

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    Asked on November 24, 2015 at 10:37 AM
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    Answered on November 24, 2015 at 12:33 PM


    Your form looks to be setup correctly to use Stripe for payment processing.  May I ask, what is happening when the payment are attempted?  Is there any error message, does the form just sit there, any additional information you can provide would be greatly appreciated.

    Also. make sure if you are using your API keys instead of authentication, that the keys are correct.  Let us know what you can regarding the error and we will be happy to have another look.

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    Answered on November 24, 2015 at 08:46 PM
    ​have rectified the issue now, seems the Stripe account set up was not
    complete! Thank you for your assistance
    Kind Regards,
    Kirsty Hulls
    National Business Manager
    Deliver Me Australia
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    Answered on November 25, 2015 at 01:45 AM

    Thank you for letting us know that all is good now. 

    Feel free to contact us again anytime if you require assistance on JotForm.