- AustinAsked on November 24, 2015 at 12:56 PM
I have tried numerous times to unsubscribe from your email service and still get unsolicited emails. Please remove my email address from any and all email lists. Thank you.
- BenAnswered on November 24, 2015 at 02:56 PM
I took a look at your email Austin and it seems that the email is being associated with 2 guest accounts:
guest_12513958469 - with one form
guest_10584640680 - with one form
- both forms however seem to be without any fields on them.
I did check your email and this is what I see:
firstname.lastname@example.org is NOT in the bounce list
email@example.com is IN the unsubscribe list
Based on that you should not receive any emails, unless they are from some form - either as autoresponder or notification.
I have left you on the unsubscribe link and looking at the logs, I can not see any entry of any email being sent to the email address that you have contacted us over.
Please do let us know if you got any emails to some other email address and we would be happy to assist and see why that is happening and help you resolve the same.
In regards to the accounts above, do let us know if you wish that we delete both.