What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payments With Accounts

    Asked by blueagave on November 24, 2015 at 01:07 PM

    We are currently using JotForm to allow our customers to make orders. We do not currently accept payments via our forms but would like to. My question is we have many customers who order services from us frequently. Is there a way to have them sign up for an account and store their payment details so they do not need to re-enter them every time they place an order. Note we do not want to make them sign up for a paypal account. 

    JotForm payment details paypal account and
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 24, 2015 at 03:26 PM

    Unfortunately that is not possible to achieve. When you use payment tools inside of your form, third party like PayPal, Stripe etc. are collecting credit card details and we do not have those kind of information. They will need to enter credit card details every time they want to place an order.

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Hope this will help. Let us know if you need further assistance.