What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form disabled

    Asked by Findmarket on November 24, 2015 at 03:01 PM

    I created a new form and the system says that it is disabled.

     

    Also, the form designer does not open

    form designer new form and system
  • Profile Image
    JotForm Support

    Answered by david on November 24, 2015 at 04:49 PM

    Hi,

    You account was suspended by our automatic phishing detector.  Though your forms to not look to be used for that purpose, we do not allow for the collection of credit card details directly through the form.  Adding these fields to your form is what resulted in the automatic suspension.

    I removed the form and reactivated your account.  If you need to authorize payments in your form, I would recommend using one of our payment processors:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you have any further questions, let us know and we will be happy to help.