What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I change my credit card saved in the Billing section.

    Asked by hschallert on November 24, 2015 at 04:47 PM

    As soon as I click the green Change Credit Card button, I am taken to a new page to sign up for some service that I never asked about called JotForm Premium. I simply want to pay $90.00 USD for the same services I have been with a different card next billing cycle..

    Page URL:
    https://www.jotform.com/myaccount/billing

    saved credit card section
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 24, 2015 at 07:47 PM

    I would like to apologize for any inconvenience. It seems that when you click the Change Credit card button, you are being redirected to a link where you can re-subscribe using a different payment processor. I have verified that your subscription with us is processed through BlueSnap. I have contacted BlueSnap Support regarding your concern and they will contact you about this on your email address. 

    Thank you.