when my form come into my email program I can't direct download the .doc files.

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    Asked on November 24, 2015 at 06:04 PM

    Hi, I have setup the email account hat the form Submissions go to and when i get them I can click on PDF and it goes straight to it but when I click on a .doc file it try''s to open work and will not download. I then have to copy and paste the link into the web browser to get the link to work. Have you come across this before. 

    Thanks you for you time. Zane 

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    Answered on November 24, 2015 at 09:27 PM

    I've tried clicking on the link from the email history log and see that the file is accessible normally. 

    Do you have email configured on any email client like Outlook, etc? Could you please check if the issue still persists when clicked on the link from browser based email or from the email history log?

    Please get back to us if you need any further assistance. We will be happy to help.

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    Answered on November 24, 2015 at 10:51 PM

    Hi Kiran, It does open in the browser and that is fine, I am using outlook on Mac and when it tries to open Word to read the .doc it gives that error. I would prefer to use outlook as the primary location to get access to the attached .doc files. it there any other way in outlook to do this? 

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    Answered on November 25, 2015 at 04:29 AM

    Hi Zane,

    Normally, the error message you have shared appears only the file is not in the server anymore or etc.; but on JotForm side, we have proved that the files are still exist.


    In this case, I suggest you to use other email integrations, you can easily access them on "Integrations".


    In addition, we have not encountered this issue before; but we are going to investigate it. You will be informed when there is an update.


    Thank you for your understanding.