Can you fully explain the Incomplete Payment window?

  • Profile Image
    nystea
    Asked on November 24, 2015 at 06:53 PM

    The note on it says things are held until JotForm hears back from the gateway. I show a submission from J Piali as well as a pending payment. Does this mean he made two attempts and one failed?

    I don't understand how the Pending function works.

    Thanks

  • Profile Image
    Kevin_G
    Answered on November 24, 2015 at 10:21 PM

    Hi,

    Thank you for contacting us.

    When you see an incomplete Payment in your form, it means the user changed his/her mind or the Browser was closed suddenly, or some other reasons , and he/she was unable to complete the payment.

    You can find more information about incomplete payments on this link : 

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope that helps.

    Let us know if you have more questions, we will be glad to assist you.

    Regards.