Can you fully explain the Incomplete Payment window?

The note on it says things are held until JotForm hears back from the gateway. I show a submission from J Piali as well as a pending payment. Does this mean he made two attempts and one failed?

I don't understand how the Pending function works.

Thanks

Hi,

Thank you for contacting us.

When you see an incomplete Payment in your form, it means the user changed his/her mind or the Browser was closed suddenly, or some other reasons , and he/she was unable to complete the payment.

You can find more information about incomplete payments on this link : 

http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

Hope that helps.

Let us know if you have more questions, we will be glad to assist you.

Regards.