- nysteaAsked on November 24, 2015 at 06:53 PM
The note on it says things are held until JotForm hears back from the gateway. I show a submission from J Piali as well as a pending payment. Does this mean he made two attempts and one failed?
I don't understand how the Pending function works.
- JotForm SupportKevin_GAnswered on November 24, 2015 at 10:21 PM
Thank you for contacting us.
When you see an incomplete Payment in your form, it means the user changed his/her mind or the Browser was closed suddenly, or some other reasons , and he/she was unable to complete the payment.
You can find more information about incomplete payments on this link :
Hope that helps.
Let us know if you have more questions, we will be glad to assist you.