What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you fully explain the Incomplete Payment window?

    Asked by nystea on November 24, 2015 at 06:53 PM

    The note on it says things are held until JotForm hears back from the gateway. I show a submission from J Piali as well as a pending payment. Does this mean he made two attempts and one failed?

    I don't understand how the Pending function works.


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    JotForm Support

    Answered by Kevin_G on November 24, 2015 at 10:21 PM


    Thank you for contacting us.

    When you see an incomplete Payment in your form, it means the user changed his/her mind or the Browser was closed suddenly, or some other reasons , and he/she was unable to complete the payment.

    You can find more information about incomplete payments on this link : 


    Hope that helps.

    Let us know if you have more questions, we will be glad to assist you.