your subscription does not work for braintree

  • skanney
    Asked on November 24, 2015 at 7:23 PM

    I think the subscription option allows automatic monthly payments, but the subscription does not work. selling products or taking donations does. how is it possible to accept monthly payments?

     

    also, do you have different pricing for nonprofit organizations?
  • Chriistian Jotform Support
    Replied on November 24, 2015 at 11:10 PM

    Hi,

     

    You can setup a subscription (recurring payment) in Braintree payment field by selecting Sell Subscription option.  

    your subscription does not work for braintree Image 1 Screenshot 20

     

    If you are still having problem setting up subscription in your integration, can you provide us more details on the issue? If you can provide us a screenshot of the issue then that would be great. To add a screenshot in this thread, just follow the instruction provided in this article: How to add screenshots images to questions in support forum.

     

    Regarding to your additional question, I have moved it to a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/711523. We will attend to your other concern accordingly.

     

    Do let us know if you need further assistance.
    Regards.

  • skanney
    Replied on November 25, 2015 at 1:04 PM

    ok, it is working now. but it looks like people can only sign up for 1 plan at a time. what if they need to sign up for a number of plans?

  • David JotForm Support
    Replied on November 25, 2015 at 4:23 PM

    You are correct, they can only sign up for one subscription per submission.  They should, however,  be able to sign up for multiple subscriptions by submitting the form multiple times. 

  • selfbuild
    Replied on November 26, 2015 at 6:01 AM

    It doesn't show the add ons from the Braintree subscription plans, e.g.

    we have International Shipping as an add on. How can this be brought into the form?
  • Elton Support Team Lead
    Replied on November 26, 2015 at 7:54 AM

    @selfbuild Your question isn't related on this thread so I have moved it here http://www.jotform.com/answers/712409 and we'll be on it shortly. Thanks!