What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    your subscription does not work for braintree

    Asked by skanney on November 24, 2015 at 07:23 PM

    I think the subscription option allows automatic monthly payments, but the subscription does not work. selling products or taking donations does. how is it possible to accept monthly payments?


    also, do you have different pricing for nonprofit organizations?
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    JotForm Support

    Answered by Chriistian on November 24, 2015 at 11:10 PM



    You can setup a subscription (recurring payment) in Braintree payment field by selecting Sell Subscription option.  


    If you are still having problem setting up subscription in your integration, can you provide us more details on the issue? If you can provide us a screenshot of the issue then that would be great. To add a screenshot in this thread, just follow the instruction provided in this article: How to add screenshots images to questions in support forum.


    Regarding to your additional question, I have moved it to a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/711523. We will attend to your other concern accordingly.


    Do let us know if you need further assistance.

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    Answered by skanney on November 25, 2015 at 01:04 PM

    ok, it is working now. but it looks like people can only sign up for 1 plan at a time. what if they need to sign up for a number of plans?

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    JotForm Support

    Answered by david on November 25, 2015 at 04:23 PM

    You are correct, they can only sign up for one subscription per submission.  They should, however,  be able to sign up for multiple subscriptions by submitting the form multiple times. 

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    Answered by selfbuild on November 26, 2015 at 06:01 AM

    It doesn't show the add ons from the Braintree subscription plans, e.g.

    we have International Shipping as an add on. How can this be brought into the form?
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    JotForm Support

    Answered by EltonCris on November 26, 2015 at 07:54 AM

    @selfbuild Your question isn't related on this thread so I have moved it here http://www.jotform.com/answers/712409 and we'll be on it shortly. Thanks!