What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SMS Confirmation Widget returns json error when using Confirmation button

    Asked by jmancinelli on November 24, 2015 at 07:45 PM
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    Answered by jmancinelli on November 24, 2015 at 07:46 PM

    WE verify a cell phone number by SMS or a voice call - when people don't have a cell phone, the voice part is not working, it' giving an error.

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    JotForm Support

    Answered by jonathan on November 25, 2015 at 12:10 AM

    I was able to see the problem as well when I test your jotform http://www.jotform.us/form/53027962080150

    When I used the SMS Verification widget, it returns an error.

    I have forwarded this thread to our higher team support to check on the widget for issue.

    We will notify you here for status update. We apologize for the inconvenience caused.


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    Answered by MTLMentors on November 30, 2015 at 12:24 PM

    has this issue been fixed yet?

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    JotForm Support Manager

    Answered by Jeanette on November 30, 2015 at 02:10 PM

    The issue was reported, however our developers work in priorities, so I cannot give you an estimated time for when this will be fixed. You should get an update on the thread from the developers in charge of this once this is done.

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    Answered by jmancinelli on January 17, 2016 at 09:21 PM

    No update on this yet? The sms works, but the voice still does not. 

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    JotForm Support

    Answered by TitusN on January 29, 2016 at 03:39 AM

    The widget has been updated - it should work as expected - verifying phone numbers via SMS. 

    If you would like to use the Voice verification service - please make sure your Twilio number is configured for it

    Kindly check - let us know. 

    Thank you for your patience.