What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When will I be able to sign up?

    Asked by arohexec on January 27, 2012 at 03:11 AM

    I have a free account with a form set up that I want to embed in our website to be available from next week. We are likely to exceed the free limits quite quickly so I need to sign up. Every time I go to pricing I get an error message about backend problems. Please advise asap.

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    JotForm Support

    Answered by mliz on January 27, 2012 at 03:29 AM

    Please make sure that you are logged in to your JotForm account and then visit the following page:


    You should be able to upgrade your account using this link, if you are still having problems let us know.

    Thanks for using JotForm.

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    Answered by arohexec on January 27, 2012 at 04:05 AM

    Thank you. That worked. Your pricing link still shows


    Temporarily Back-end Unavailable
    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.
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    JotForm Support

    Answered by mliz on January 27, 2012 at 04:14 AM

    Thank you for bringing the issue on the pricing page to our attention. Glad to know that the upgrade was successful, as of the moment upon checking your account I can see that it is already set to Premium status.

    Thanks for using JotForm!