When will I be able to sign up?

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    arohexec
    Asked on January 27, 2012 at 03:11 AM

    I have a free account with a form set up that I want to embed in our website to be available from next week. We are likely to exceed the free limits quite quickly so I need to sign up. Every time I go to pricing I get an error message about backend problems. Please advise asap.

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    mliz
    Answered on January 27, 2012 at 03:29 AM

    Please make sure that you are logged in to your JotForm account and then visit the following page:

    http://www.jotform.com/upgrade

    You should be able to upgrade your account using this link, if you are still having problems let us know.

    Thanks for using JotForm.

  • Profile Image
    arohexec
    Answered on January 27, 2012 at 04:05 AM

    Thank you. That worked. Your pricing link still shows

     

    Temporarily Back-end Unavailable
     
    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.
  • Profile Image
    mliz
    Answered on January 27, 2012 at 04:14 AM

    Thank you for bringing the issue on the pricing page to our attention. Glad to know that the upgrade was successful, as of the moment upon checking your account I can see that it is already set to Premium status.

    Thanks for using JotForm!