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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sometimes a form doesn't arrive at the right person

    Asked by ArjenIMIN on November 25, 2015 at 10:29 AM

    I've installed filters, for example:

    If field X contains: Anne, anne, nne, Anne Smith, Smith, smith


    So if someones name in field X, the email will be sent to them.

    But we had a submission which got a contained field, but she doens't received the submission..

    How come?


    Thank you for your time!

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 25, 2015 at 01:53 PM


    Thank you for contacting us.

    I've checked your form and  I cloned it, when I submit the form and have entered the correct Name, I receive the email, I made the same test for all the conditions you have in your form, then the conditions are working fine, now I also have checked the email log for each email address you are using and I can see all the emails are being sent,any of your forms is in our bounce list.

    You can also check your Email History, just refer to this guide :


    Please, add our domain names, to your whitelist as well :


    Let us know if it works, we will be glad to assist you.