Sometimes a form doesn't arrive at the right person

  • Profile Image
    ArjenIMIN
    Asked on November 25, 2015 at 10:29 AM

    I've installed filters, for example:

    If field X contains: Anne, anne, nne, Anne Smith, Smith, smith

    Etc.

    So if someones name in field X, the email will be sent to them.

    But we had a submission which got a contained field, but she doens't received the submission..

    How come?

     

    Thank you for your time!

  • Profile Image
    Kevin_G
    Answered on November 25, 2015 at 01:53 PM

    Hi,

    Thank you for contacting us.

    I've checked your form and  I cloned it, when I submit the form and have entered the correct Name, I receive the email, I made the same test for all the conditions you have in your form, then the conditions are working fine, now I also have checked the email log for each email address you are using and I can see all the emails are being sent,any of your forms is in our bounce list.

    You can also check your Email History, just refer to this guide :

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Please, add our domain names, to your whitelist as well :

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if it works, we will be glad to assist you.

    Regards.