Sometimes a form doesn't arrive at the right person

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    Asked on November 25, 2015 at 10:29 AM

    I've installed filters, for example:

    If field X contains: Anne, anne, nne, Anne Smith, Smith, smith


    So if someones name in field X, the email will be sent to them.

    But we had a submission which got a contained field, but she doens't received the submission..

    How come?


    Thank you for your time!

  • Profile Image
    Answered on November 25, 2015 at 01:53 PM


    Thank you for contacting us.

    I've checked your form and  I cloned it, when I submit the form and have entered the correct Name, I receive the email, I made the same test for all the conditions you have in your form, then the conditions are working fine, now I also have checked the email log for each email address you are using and I can see all the emails are being sent,any of your forms is in our bounce list.

    You can also check your Email History, just refer to this guide :

    Please, add our domain names, to your whitelist as well :

    Let us know if it works, we will be glad to assist you.