What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has been disabled and it won't let me update my Billing settings!!

    Asked by VinylCloud on November 25, 2015 at 01:35 PM


    I use a Jotform embedded on my website for my business.

    My account has been disabled, and the website will not let me update my billing settings or upgrade my account. Please help.  

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    JotForm Support

    Answered by david on November 25, 2015 at 04:38 PM


    Your account is currently well over the storage limits for a Free account, which is why your forms were disabled.  I reactivated your account and you should be able to access everything once again, billing included. 

    If you are still unable to access your account to upgrade, let us know and we will be happy to have another look.