We are not receiving emails from our form

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    gcasas31
    Asked on November 25, 2015 at 02:13 PM

    Why Ican't recive the any e- mail from my submision like notification or autoresponder either?

    I already seot up the email and everithing was ok.

     

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    Ben
    Answered on November 25, 2015 at 05:13 PM

    I took a look at the email logs and it seems that your SMTP setup is no longer working properly. My suggestion is to look at the settings and check if the same should be applied or if it should be updated.

    If the SMTP setup seems OK, then something on your side (you can check the logs on your side to see what) is blocking the emails to be sent from your form.

    I see that you have recently set the email to be sent over verified sender option, so if you are still not receiving the same, my suggestion would be to use the noreply@jotform.com instead.

    You can see more about this here: How to setup email alerts to prevent email bouncing related issues

    You can see more about the SMTP setup here: How to Setup SMTP for a Form

    Do let us know how it goes.