What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hitting enter on the first field of the "Add options widget" removes the field and disables addition of a new field.

    Asked by gracegulliver on November 25, 2015 at 02:21 PM

    Hello,

     

    We are using the ADD OPTIONS widget on our form but it has a glitch when the enter button is pushed. I add a name and then hit the enter button and the entire text box disappears. Please let us know how this issue can be fixed.

     

    Thank you!

    Grace 

    Page URL:
    https://form.jotform.com/53006262684150

    Glitch name hello then
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 25, 2015 at 05:29 PM

    I just tested your form, and I did not find any issues:

    Preview:

    Have you embedded your form in a webpage? If that is the case, please provide the URL of the page where your form is embedded, so we can test there.

  • Profile Image

    Answered by gracegulliver on November 25, 2015 at 07:46 PM
    Hello,
    The issue is not that I can't type names. The issue is that when the first name is typed and the person then presses enter on their keyboard rather then the add button the firm is then messed up. Thank you for looking into this!
    Grace
    Sent from my iPhone
    ...
  • Profile Image

    Answered by Sammy on November 26, 2015 at 01:04 AM

    I did a test on a your form and on another one I created and was able to recreate the issue.

    This is what happens, when you enter a value on the first option field and press the enter button the form is reloaded with the field removed and when add is clicked no field is added back.

    I will forward this to our development team for investigation into the cause, meanwhile you can add a footnote instructing the users not to press  the enter key when adding members.

     

     

  • Profile Image
    JotForm Support

    Answered by TitusN on February 02, 2016 at 03:48 AM

    Hello,

    Thank you for your patience - the widget is now fixed - the values will not be cleared if you hit the enter button. 

    Please try it out - and let us know. 

    Thanks!