Update Billing Information

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    Asked on November 25, 2015 at 03:25 PM

    I am using Stripe for collecting and charging my customers now.

    However, I have a lot of customers that would like to UPDATE their credit card info online (I would rather they do too) but not sure if this is possible with the Stripe plug-in to your forms.

    One work around I thought of was to just create a 2nd form w the Stipe or Braintree plug-in but make it Authorize a $1 fee.  However, this would probably create a 2nd customer inside of Stripe or not allow the too since it would already recognize their email as a duplicate.



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    Answered on November 25, 2015 at 07:14 PM

    I would not recommend you to create a second form,  as you said, that would probably create a second customer inside the payment gateway.

    On regards of update info, as far as I know, JotForm initiates the payment only and hands it over to the payment gateway, If anything else needs to be updated after subscribing to the service, that needs to be handled through the payment gateway.

    If you need anything else, please open a new thread, we will be glad to assist you.