What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update Billing Information

    Asked by squeakycleanhouse2 on November 25, 2015 at 03:25 PM

    I am using Stripe for collecting and charging my customers now.

    However, I have a lot of customers that would like to UPDATE their credit card info online (I would rather they do too) but not sure if this is possible with the Stripe plug-in to your forms.

    One work around I thought of was to just create a 2nd form w the Stipe or Braintree plug-in but make it Authorize a $1 fee.  However, this would probably create a 2nd customer inside of Stripe or not allow the too since it would already recognize their email as a duplicate.



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    JotForm Support

    Answered by BDAVID on November 25, 2015 at 07:14 PM

    I would not recommend you to create a second form,  as you said, that would probably create a second customer inside the payment gateway.

    On regards of update info, as far as I know, JotForm initiates the payment only and hands it over to the payment gateway, If anything else needs to be updated after subscribing to the service, that needs to be handled through the payment gateway.

    If you need anything else, please open a new thread, we will be glad to assist you.