What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF: Encounter "Access Denied" Error

    Asked by ScottBenson on November 25, 2015 at 08:48 PM

    Hi,

     

    I'm trying to create a PDF copy of a JOTform so it can be printed however I get the following error

    Screenshot
    creating a JotForm uploads png create
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    JotForm Support

    Answered by Chriistian on November 26, 2015 at 01:26 AM

    Hi,

     

    I checked your form http://www.jotformpro.com/form/51320391131945 and I was able to replicate the issue you are encountering. When I create the PDF of the form, I encountered the access denied error.

     

    Let me forward this issue to our development team for them to further check the issue. We will inform you on this thread any updates on the issue.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by ScottBenson on December 02, 2015 at 10:44 PM

    Hi JOTform support

    Do you have an answer on this issue?

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    JotForm Support

    Answered by Chriistian on December 02, 2015 at 11:52 PM

    Hi,

     

    Our development team are still working on the issue. Let me follow up this to our development team to get an update. We will inform you on this thread any updates on the issue.

     

    Regards.

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    Answered by ScottBenson on January 07, 2016 at 11:54 PM

    Hi JOTform support

    Have you any updates on this issue?

    Last response December 02, 2015

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    JotForm Support

    Answered by Chriistian on January 08, 2016 at 01:14 AM

    Hi,

     

    Sorry for the inconvenience. Our developers are still working on this issue. Rest assured we will inform you immediately once there are any updates. 

     

    Regards.