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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with PDF

    Asked by novopelleaustin on November 26, 2015 at 12:31 AM

    When I select Get PDF it doesn't download the full content. The only way to get all the content is by clicking Print then Save as PDF.

    Specifically, the matrix is not displaying fully. See below. This is the same file but you can see how the first example does not include the entire matrix content

     

     

     

    Page URL:
    https://form.jotform.com/50837973402156

    Screenshot
    JotForm uploads print png
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    JotForm Support

    Answered by BJoanna on November 26, 2015 at 03:50 AM

    Sorry for inconvenience this may caused you.

    I was able to replicate mentioned issue when I created PDF report from your submissions. However I was not able to replicate mentioned issue on PDF report of my cloned form.

    Please try to reset PDF Designer to see if that will resolve your issue. To Reset PDF Designer click on Get PDF option and select Customize PDF and then inside of PDF Designer click on Reset button.

    Hope this will help. Let us know if you need further assistance.