What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our form is no longer showing up on our site.

    Asked by abarnesstl on January 27, 2012 at 01:51 PM

    We were using an order form built in Jot, and have it embedded into our WordPress web site.  I logged into our Jot account, and it looks like the form was locked for it reaching capacity as a secure form.  It should not have been set up as a secure form, so I went in to the "embed" options, did not select the secure form option, copied the HTML code, and repasted it into our WP page, saved everything, and it is still not showing up.

    I've included a link where the form should show up, there is nothing there.

    Please help.



    Page URL:

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    Answered by pinoytech on January 27, 2012 at 02:21 PM



    If your using a (basic) free account and reach the 100 submission limits per month then your forms will be disable for the meantime. It will only be reactivited until you either upgrade your account or wait for the next month when your counter resets to zero.

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    Answered by AtacanC on January 27, 2012 at 02:44 PM


    I've now cleared the half of your SSL submissions and reactivated your account. I also visited your website and your form is working fine now.

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    Answered by abarnesstl on January 27, 2012 at 03:57 PM

    Fantastic!  Thank you JotForm Support.  Truly appreciated.