What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended?

    Asked by talktodan101 on November 26, 2015 at 10:40 AM
    my jotform user name is talktodan, i  have been suspended and i do not know why i am using jotform to create a form and i've only set up a form yet. It would help me greatly if you could quickly allow me access to my account. please and thank you in advance.
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    JotForm Support

    Answered by Charlie on November 26, 2015 at 10:47 AM

    I checked your account and form, your account is suspended because the form titled "Beneficiary". Your form is asking for sensitive and critical information like bank details, passwords, usernames and the likes. Please do take note that this is not allowed in our forms and is a violation of our terms of use. Please check our terms, especially the "Phishing" section.

    We can re-activate your account but we will need to delete or edit the said form, after that, you will need to agree that you will not create similar forms in the future as this will only result to your account being suspended.

    We'll wait for your response.

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    Answered by Pedro  on December 16, 2015 at 09:32 AM

    Charli bom dia meu caro. Minha conta de usuário é cursosipex@gmail.com, se for preciso para reativar minha conta, altere os campos do formulário em questão. Grato pela compreensão. Preciso dessa conta.





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    Answered by Pedro  on December 16, 2015 at 09:37 AM
    Charli good morning my dear. My user account is cursosipex@gmail.com if necessary to reactivate my account, change the form in question. Grateful for the understanding. I need this account.Grateful Peter
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    JotForm Support

    Answered by Jan on December 16, 2015 at 10:14 AM


    Please don't reply on multiple threads about your issue. Please refer to the original thread: http://www.jotform.com/answers/726745

    Thank you.