What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cant access to my account, the email with the instructions for reset my password never comes.

    Asked by Marce  on November 26, 2015 at 02:41 PM

    I cant access to my account, the email with the instructions for reset my password never comes.

    Page URL:
    http://form.jotform.co/form/50965660073862?

    my account email cant reset my password
  • Profile Image
    JotForm Support

    Answered by Kiran on November 26, 2015 at 03:44 PM

    I see that there is an account r7d registered with this email address. However, as I check the form provided here, it is existing in a guest account. I've now moved this form to your account r7d. I've checked your email address if it is in our bounce list and it is not listed in it. Please try resetting the password now using the account username or this email address. You should be receiving the email with password reset link. 

    If the issue still persists, please let us know. We will be happy to assist you further.