What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not happy with how you are charging us for the service

    Asked by carey_support on November 26, 2015 at 08:05 PM

    Hi There,

    We upgraded our plan from the Bronze plan to the Silver plan on 25 Oct as we had run out of submissions due to a technical issue on your end. Not sure why we were switched back to the Silver plan but we ran out of submissions and switched to the Silver plan again on 18 Nov. I had a look at the account and it seems that you've charged me again for the Silver plan on 26 Nov.

    Could you please refund me one incorrect charge and please look into Education pricing please. As a K-12 school and non-profit organisation we were hoping to get some discount.

    Otherwise we are very happy with JotForm

    Kind Regards

    Timo Schuring

    Screenshot
    how US not happy Submissions JotForm non-profit charge
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 26, 2015 at 09:32 PM

    Thank you for letting us know about this, I have sent this to our billing department, so you will be refunded for the extra charges made on Nov 10, 2015(Subscription Number: S-683951817J089102T, $9.95 USD) and Nov 18, 2015(Subscription Number: S-1T762056GA3968100, $39.00 USD).

    So,  the only subscription that will continue active in your account will the the Silver-monthly submission(Subscription Number:  S-6ME81973T19842014).

    Please allow 5 to 7 business days for the refunds to be completed. If you need anything else, please open a new thread, we will be glad to assist you.