What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade not showing

    Asked by 21stcentury on January 27, 2012 at 03:10 PM

    Hi,

     

    I have just paid for an upgrade and it is not showing in my account. How long does it take to show up?

     

    regards,

    Brandon

  • Profile Image

    Answered by pinoytech on January 27, 2012 at 03:13 PM

    Hi,

     

    Upgrades are almost instant. When you complete the purchase, your account should become Premium/Professional. If you do not see your limits increased. Log out, delete/erase your browsing cache and cookies then log back in.

    For further assitance, please don't hesitate to contact us! Thank you for using JotForm!

  • Profile Image

    Answered by AtacanC on January 27, 2012 at 05:36 PM

    @Brandon

    You account has been successfully upgraded to premium.