- emergeartfairAsked on January 27, 2012 at 03:21 PM
when I check the account settings it still shows account type as FREE. Please advise.
- pinoytechAnswered on January 27, 2012 at 03:22 PM
Upgrades are almost instant. When you complete the purchase, your account should become Premium. If you do not see your limits increased. Log out, delete/erase your browsing cache and cookies then log back in.
For further assitance, please don't hesitate to contact us! Thank you for using JotForm!
- emergeartfairAnswered on January 27, 2012 at 03:28 PM
I cleared my cache and relogged in several times and it is still not showing the upgrade. I have reference numbers for the purchase of the upgrade...
Can you please check on this?
- JotForm SupportidarktechAnswered on January 27, 2012 at 07:57 PM
Apologies for this inconvenience. Your account should be fine now. Kindly relogin once again to see an increase of your limits.
Thank you so much for subscribing JotForm, have a blessed day!