What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    purchased premium subscription but is not showing in account settings...

    Asked by emergeartfair on January 27, 2012 at 03:21 PM

    when I check the account settings it still shows account type as FREE.  Please advise.

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    Answered by pinoytech on January 27, 2012 at 03:22 PM


    Upgrades are almost instant. When you complete the purchase, your account should become Premium. If you do not see your limits increased. Log out, delete/erase your browsing cache and cookies then log back in.

    For further assitance, please don't hesitate to contact us! Thank you for using JotForm!

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    Answered by emergeartfair on January 27, 2012 at 03:28 PM

    I cleared my cache and relogged in several times and it is still not showing the upgrade.  I have reference numbers for the purchase of the upgrade...

     Can you please check on this?

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    JotForm Support

    Answered by idarktech on January 27, 2012 at 07:57 PM


    Apologies for this inconvenience. Your account should be fine now. Kindly relogin once again to see an increase of your limits. 

    Thank you so much for subscribing JotForm, have a blessed day!