What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I get the message "Form not found - this form is disabled" when I want

    Asked by pasquasi on November 27, 2015 at 03:03 AM

    I get the message "Form not found - this form is disabled" when I want to publish it on my page.. How can I fix this?

    This is a re-post of a comment on Add a form to a Jimdo page

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    JotForm Support

    Answered by Chriistian on November 27, 2015 at 03:37 AM



    I checked the account with username pasquasi and I noticed that your account was automatically suspended by our phishing detector due to this forms:




    We do not allow our user to create a login form or have a username and/or password field in their forms as this is against our terms of use. Please delete the forms in question to avoid your account to be suspended.



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    Answered by pasquasi on November 27, 2015 at 11:57 AM

    Hi Chriistian,

    Thanks for this advise.

    The idea behind this form is that we can identify who sends us the information. It is not meant to be a login form.

    I deleted the forms and cretaed new ones that do not have such characteristics.

    May I ask you to release my account?

    Best regards,


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    JotForm Support

    Answered by Kiran on November 27, 2015 at 12:55 PM

    I've checked your account, it seems that these forms are still existing in your account. I've deleted them from your account now and activated the account. You should be able to login to your account without any issue. 

    Let us know if you need any further assistance. We will be happy to help.