Problème de réception des jotform

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    RAGON
    Asked on January 27, 2012 at 04:46 PM

    Bonjour,

     

    J'ai un souci jene recoit plus les jotform lorsque jeme connecte sur mon site et rempli le formulaire et l'envoi rien ne dysfonctionne sur le site, mais je ne les reçoit pas. Savez-vous d'ôù peut venir le problème ?

     

    Merci beaucoup

    Jessica (www.athome64.com)

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    AtacanC
    Answered on January 27, 2012 at 05:44 PM

    Your email address was in our bounce list. I've manually removed it. It should be working fine now.

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    Athome
    Answered on January 28, 2012 at 06:42 AM

    Bonjour Merci beaucoup pour votre réponse.

     

    Y a t il une possibilité de récupérer tous les formulaires envoyé depuis que l'adresse a été bloquée ?

    J'ai surement eu des demandes très importantes .

    Merci 1000 fois encore pour votre réponse

    Jessica

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    mliz
    Answered on January 28, 2012 at 08:03 AM

    Unfortunately we are not able to retrieve those emails however you can alwasy get the information in the Submissions section of your JotForm account.

    1. Login to your JotForm account
    2. Click on 'My Forms'
    3. Highlight the form and click on 'Submissions' from the menu bar.



    Cheers!

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    romain06
    Answered on November 30, 2012 at 05:06 AM

    Hi, i've a similar problem 

     

    When customer come on my website and use the form, i just receive paypal notice ( for the payment ) but not submissions ! 

     

    Please help me as soon as possible, i've so many customers each day... 

     

    Sorry for mistakes, i'm french ! 

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    romain06
    Answered on November 30, 2012 at 05:07 AM

    Here is my website : www.alertanimo.com

     

    Thanks

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    Welvin
    Answered on November 30, 2012 at 05:45 AM

    @romain06,

    We will be updating you about this problem on this thread since this is the original thread of yours or if you want, you can create another thread about this issue:

    http://www.jotform.com/answers/150373-How-to-receive-customer-s-pictures-in-form-#26

    We are still looking/invistigating on the issue. We will be giving you an answer as soon as we could see the possible reasons.

    Thank you.