What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problème de réception des jotform

    Asked by RAGON on January 27, 2012 at 04:46 PM



    J'ai un souci jene recoit plus les jotform lorsque jeme connecte sur mon site et rempli le formulaire et l'envoi rien ne dysfonctionne sur le site, mais je ne les reçoit pas. Savez-vous d'ôù peut venir le problème ?


    Merci beaucoup

    Jessica (www.athome64.com)

    Page URL:

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    Answered by AtacanC on January 27, 2012 at 05:44 PM

    Your email address was in our bounce list. I've manually removed it. It should be working fine now.

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    Answered by Athome on January 28, 2012 at 06:42 AM

    Bonjour Merci beaucoup pour votre réponse.


    Y a t il une possibilité de récupérer tous les formulaires envoyé depuis que l'adresse a été bloquée ?

    J'ai surement eu des demandes très importantes .

    Merci 1000 fois encore pour votre réponse


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    JotForm Support

    Answered by mliz on January 28, 2012 at 08:03 AM

    Unfortunately we are not able to retrieve those emails however you can alwasy get the information in the Submissions section of your JotForm account.

    1. Login to your JotForm account
    2. Click on 'My Forms'
    3. Highlight the form and click on 'Submissions' from the menu bar.


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    Answered by romain06 on November 30, 2012 at 05:06 AM

    Hi, i've a similar problem 


    When customer come on my website and use the form, i just receive paypal notice ( for the payment ) but not submissions ! 


    Please help me as soon as possible, i've so many customers each day... 


    Sorry for mistakes, i'm french ! 

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    Answered by romain06 on November 30, 2012 at 05:07 AM

    Here is my website : www.alertanimo.com



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    JotForm Support

    Answered by Welvin on November 30, 2012 at 05:45 AM


    We will be updating you about this problem on this thread since this is the original thread of yours or if you want, you can create another thread about this issue:


    We are still looking/invistigating on the issue. We will be giving you an answer as soon as we could see the possible reasons.

    Thank you.