What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our photos are taking several minutes to upload. Is there a reason for this or something that we can do on our end to make the process go more quickly

    Asked by jginteractive on January 27, 2012 at 05:11 PM

    We have specified a file upload limit of 4MB and allowed uploads of .TIF, .PNG. .JPG and PDFs.

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    JotForm Support

    Answered by Mike_T on January 27, 2012 at 06:48 PM

    Thank you for contacting us.

    I am afraid that this slowness is related to checked Send Uploads to FTP option. You may try to disable it and then re-check the service again.

    Please feel free to contact us if you need any further assistance.