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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not reaching my email address

    Asked by dmawyin on November 27, 2015 at 04:07 PM

    Hi,

    I have created a form but when I test it out it does not reach my email address.

    Any help is appreciated.


    Thank you,

     

    Daniel

    Page URL:
    http://www.techlifepcs.com/#!android-repair/lglz2

    email thank a
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 27, 2015 at 04:18 PM

    Hi Daniel, 

    Thank you for contacting us.

    I have checked your form and I can see all the emails are being sent to the email address you have configured in your form services@techlifepcs.com, the Tests and the notifications  :

    I would suggest to whitelist our IP Addresses :

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    IF after doing that, you are still getting the issue, let us know and we will be glad to help you.

    Thanks.