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    Conditional logic problems

    Asked by pianobook on November 27, 2015 at 04:52 PM

    I'm having problems getting the conditional logic to work. When I check certain checkboxes, that brings up certain radio buttons. Clicking on a radio button brings up certain text, text boxes, etc. Then I change my mind and click a different checkbox, which hides the previously shown radio buttons. However, the text and text boxes made visible by the previously-chosen radio buttons are still there. Why don't they disappear along with the radio buttons?

    To be specific, referring to my form, in Preview mode:

    When I check Include: Market Value

    and choose Market Value Type: Fair Market Value

    and choose Market Value Method: Comparable Brand (1)

    Then texboxes Comparable Brand/Model 1 and Comparable Price 1 appear, along with two relevant text bullet points under the Fair Market Value text below it.

    Then I change my mind and choose Market Value Type: Salvage Value Only. This causes Market Value Method to disappear, along with its radio buttons. However, the two Comparable Brand/Model/Price textboxes and the two associated bullet points are still there.

    The same thing happens regardless of which Market Value Method I choose. Each has certain textboxes and text associated with it that don't disappear when the Market Value Method field disappears.

    What am I missing?

    Page URL:

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    JotForm Support

    Answered by jonathan on November 27, 2015 at 05:10 PM

    In your jotform https://form.jotform.com/53246037465153   you can set in Preferrences the 'Clear on Being Hidden Fields' as the option in 'Clear Hidden Field Value' settings.

    This will reset everything by clearing the values of Hidden fields.

    Here is a test form https://form.jotform.com/53306237410950?

    Try the same preview steps described on the form. Check if the Condition Logic now works as intended.

    Hope this help. Let us know if you need further assistance.

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    Answered by pianobook on November 27, 2015 at 05:15 PM

    It works! Thanks.

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    JotForm Support

    Answered by jonathan on November 27, 2015 at 05:19 PM

    Thank you for the confirmation that it works now. 

    Contact us again anytime for any assistance you need on JotForm.