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  • Profile Image

    Info on inbox form is different than what is emailed to me

    Asked by curtstimbert on November 27, 2015 at 09:52 PM

    Good evening-I have a very bizarre predicament. I have a contact form set up where the client inputs everything. When I receive their contact form, 916-645-3356 and cameramom60@msn.com (which is my phone number and one of my emails) comes up as the phone number and email. It doesn't matter who sends it, it's always the same. However, when I go to my inbox of things that clients have sent, all their correct and personal information is there. 

    I've attached a doc that shows what's happening. The images on the left is they way it should be (it's what I see in my inbox when I log into your site), the one on the right is what we receive when a client pushes "send". As you can see their phone number and email do not show up on what we receive. How can this be fixed?

    I'd truly appreciate it if you could investigate why this is happening, and help me resolve this.

    Thank you so much, and I hope you had a wonderful holiday with your friends and family. 
    Warm regards,

    Debbie Brown

    Page URL:
    https://form.jotform.com/52306289124150

    Screenshot
    different inbox Than Emails form set contact form phone number
  • Profile Image

    Answered by Sammy on November 28, 2015 at 12:59 AM

    Hi Debbie,

    I have checked you form and it appears the issue is stemming from the email notifications.

    The values you mentioned have been statically defined in the fields sections.

    Kindly remove them and add the placeholder names instead, this will allow the email to fetch the field dynamically when sending.

     

  • Profile Image

    Answered by curtstimbert on December 01, 2015 at 01:45 AM

    Thank you. However, how do I get to that screen that you're showing me? I can't seem to find it.

  • Profile Image

    Answered by curtstimbert on December 01, 2015 at 01:49 AM

    I think I found it. 

  • Profile Image

    Answered by Sammy on December 01, 2015 at 02:53 AM

    Happy to hear you found it.

    The option is available under the email section, select the notification you want to edit, here is a shot screen-cast on how to access the portion.