JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Info on inbox form is different than what is emailed to meAsked by curtstimbert on November 27, 2015 at 09:52 PM
Good evening-I have a very bizarre predicament. I have a contact form set up where the client inputs everything. When I receive their contact form, 916-645-3356 and email@example.com (which is my phone number and one of my emails) comes up as the phone number and email. It doesn't matter who sends it, it's always the same. However, when I go to my inbox of things that clients have sent, all their correct and personal information is there.
I've attached a doc that shows what's happening. The images on the left is they way it should be (it's what I see in my inbox when I log into your site), the one on the right is what we receive when a client pushes "send". As you can see their phone number and email do not show up on what we receive. How can this be fixed?
I'd truly appreciate it if you could investigate why this is happening, and help me resolve this.
Thank you so much, and I hope you had a wonderful holiday with your friends and family.
I have checked you form and it appears the issue is stemming from the email notifications.
The values you mentioned have been statically defined in the fields sections.
Kindly remove them and add the placeholder names instead, this will allow the email to fetch the field dynamically when sending.
Thank you. However, how do I get to that screen that you're showing me? I can't seem to find it.
I think I found it.
Happy to hear you found it.
The option is available under the email section, select the notification you want to edit, here is a shot screen-cast on how to access the portion.