What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What's the best way to switch to a new form?

    Asked by Bluesailor on November 28, 2015 at 12:02 AM

    I have redesigned the form using a clone and am ready to implement the change. I understand a URL change might happen. What's the best way to implement without a lot of  confusion and loss of data in the submissions? I noticed that when a form is disabled there is a message that it is no longer available. Can I use this somehow to redirect the URL? How can I avoid the URL change?

     

    The forms look identical, the changes are all internal.

    new form message identical
  • Profile Image

    Answered by Sammy on November 28, 2015 at 02:18 AM

    You can set the original form to be disable then paste the link to the new form in section showing the disabled message.

     

    Ideally it would be better to embed the form on your site so that when there are significant changes you just change the embed code without affecting the users.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

  • Profile Image

    Answered by Bluesailor on November 28, 2015 at 07:46 AM
    New response receivedI followed your instructions and got this message. I don’t understand it, because previously I got the jotform message “page unavailable”.
    Any ideas?
    ...
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    JotForm Support

    Answered by Welvin on November 28, 2015 at 10:50 AM

    The form is currently disabled. I have enabled it for you (http://www.jotformpro.com/form/53266432775966). 

    Here's how to enable/disable a form:

    http://www.jotform.com/help/180-How-to-Change-the-Status-of-Forms 

    Thanks

  • Profile Image

    Answered by Bluesailor on November 28, 2015 at 01:46 PM
    New response receivedLets’s see if I can explain this. When I disable Version 1 as instructed,

    I want to see this message if someone uses the Version 1 URL
    Instead I get this when I go with Version 1 URL
    It looks like I have a problem with Microsoft word blocking out that page. I’m going to see if I can stop that from happening.
    If you have any advice on how to do that, I’d be very grateful.
    Thanks Ray
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 28, 2015 at 07:54 PM

    Here is my workaround on this:

    1) Add a Form Collapse field at the top of your form, set the Visibility option to Hidden, and the Status to Closed:

    2) Add a Text field from Form Tools tab at the top of your form, type your message, add the link to your new form as shown on the animated image bellow:

    Try my example here: https://form.jotform.com/53317090723956?

    Let us know if you need more help.

  • Profile Image

    Answered by Bluesailor on November 29, 2015 at 07:46 AM
    New response receivedAll of this is set and working. But, as usual with me, something goes wrong. Now I can’t upload submissions to V2 form.
    Be patient, just one more step to go.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on November 29, 2015 at 10:30 AM

    What do you mean by you cannot upload submissions? Do you mean you can't submit the form? I just tested your form and it's working to my end, although without the payment. 

    Please kindly explain further so we can assist you properly.

  • Profile Image

    Answered by Bluesailor on November 29, 2015 at 10:46 AM
    New response received
    The form is working fine. I am now ready to upload the previous data in an excel format. When I attempt to do that I get a fatal error. This is a screen shot of the excel spreadsheet laid out per instructions. per instructions.
    This is the screenshot of the attempt to upload, I get a fatal error.
    I’ve done this many times before and have no explanation.
    Payment is made automatically through the Association credit account. Another thing to sort out.

    ...
  • Profile Image

    Answered by Bluesailor on November 29, 2015 at 11:46 AM
    New response receivedHere’s my excel file in .xls.
    ...
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    JotForm Support

    Answered by Kevin_G on November 29, 2015 at 12:48 PM

    Hi,

    To assist you better, I've moved your question to this new thread :

    http://www.jotform.com/answers/713853

    I will answer there.

    Thanks.