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    I am trying to setup the email notifications but I am not receiving them

    Asked by shanecuthbert on November 28, 2015 at 03:36 AM

    i have just created my first form, i am trying to setup the email notifications but i am not receiving them.

     

    i am using dreamweaver at the moment for my website files etc and i generally preview my sites using the web preview function in the dreamweaver program, the form works fine and does everything it is meant to in the preview however i am not receiving email notifications, i have also tried to trial an email notification on jot form also and no response. does it take a while? or perhaps there is something else i am missing?

     

    thank you

    email notifications not receiving email
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    JotForm Support

    Answered by Jan on November 28, 2015 at 09:19 AM

    Your email is not in the bounce list. I can see that the email notification is configured correctly. Based on the mail logs, the notifications are being sent to your email.

    [2015-11-28 09:08:42] Submission #324528922111540287 Form #53310983418860 SENT to shane-cut*****@live.com.au from noreply@jotform.com via AMAZONSES 

    [2015-11-28 02:58:34] Notification Test SENT to shane-cut*****@live.com.au from noreply@jotform.com via AMAZONSES 

    [2015-11-28 02:56:10] Submission #324506570832496455 Form #53310983418860 SENT to shane-cut*****@live.com.au from noreply@jotform.com via AMAZONSES 

    I did a test submission on your form using the direct URL. It was successful, it also appear on the mail logs. It means that the submissions are being sent to your email from our servers.

    Please check your spam or junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Let us know if you need any help.