What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    having trouble w the last four or 5 submissions - coming through blank

    Asked by pardop1 on November 28, 2015 at 04:03 PM

    here is the link. http://www.jotform.com/submissions/53279168033963 Haven't seen this problem before. Time sensitive form.

     

    Thanks,

     

    Pam

    Submissions OR through JotForm problem www
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    JotForm Support

    Answered by BDAVID on November 28, 2015 at 10:19 PM

    Thanks for reporting us this issue, I have send this to ours second level, you will be notified via this thread, when this gets fixed.

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    Answered by pardop1 on November 28, 2015 at 10:46 PM
    It's happening on several forms.
    Sent from my iPhone
    ...
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    JotForm Support Manager

    Answered by Jeanette on November 29, 2015 at 12:01 AM
    We truly apologize about. The issue was fixed according to our devs.
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    Answered by pardop1 on November 29, 2015 at 12:46 AM
    I just received a working form. What about the ones before that were blank? Do you know if the payment integration part went through or was the entire process a fail?
    Thanks,
    Pam
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by EltonCris on November 29, 2015 at 10:22 AM

    Sorry about that Pam. I was told by our developer to check if you have received a payment during that time with blank submissions sent to your email. If so, we suggest to contact those people and ask to resubmit the form again. Otherwise, if you have not received a payment, consider those as fail submissions. Unfortunately, this is the only way to recover the missing data if there's any. Thanks for your understanding.