What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am receiving blank submissions

    Asked by CraZBrain on November 28, 2015 at 08:07 PM

    Hello Jotform-

    I have received 4 registrations today and all 4 have shown up as blank. In other words, there's no data about participant name, address, email, or anything. I successfully received their payments through Paypal and can confirm that their information was added prior to hitting the submit button. Can you please help me understand why the registration data is not coming through? Additionally, the registrations are not even showing up when I generate a report for a given week of camp. Thanks-


    Aaron Rothrock
    CraZBrain Science Track Out and Summer Camps

    Page URL:
    https://secure.jotformpro.com/form/52517709664968

    Screenshot
    Submissions receiving JotForm name confirm thanks
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    JotForm Support

    Answered by BDAVID on November 28, 2015 at 10:25 PM

    We apologize for the inconvenience, we have reported this issue to our second level already, you will be notified via this thread when this gets fixed.

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    JotForm Support Manager

    Answered by Jeanette on November 29, 2015 at 12:05 AM

    The issue was fixed. Please accept our apologies for this inconvenience.