What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have a problem about submission count.

    Asked by dedesuryapradipta on November 29, 2015 at 10:27 AM

    I have a problem about submission count. In my profile, I have 52 submission but the real submission from form show 42 submission. Please, can you tell me how to solve this problem ?

    Screenshot
    problem count in a
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 29, 2015 at 12:31 PM

    Hi,

    Thank you for contacting us.

    I have restored the submissions counter and now you it's showing the correct number of submissions : 

    Let us know if you need more help, we will be glad to help you.

    Regards.

  • Profile Image

    Answered by dedesuryapradipta on November 29, 2015 at 12:46 PM
    Thank you for helping. Fast responses :)
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 29, 2015 at 12:53 PM

    You're welcome.

    If you need more help, open a new thread, we will be glad to assist you.

    Regards.