What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded my account and you still disabled my forms.

    Asked by joeball on November 29, 2015 at 01:51 PM

    Received an email to upgrade or have forms disabled as I reached my submission limit. I upgraded to Bronze and just received an email stating that my forms were disabled.  Please reactivate them immediately.  

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    JotForm Support

    Answered by Mike_G on November 29, 2015 at 02:38 PM

    Thank you for contacting us. I have checked your account, joeball, and I can see that it was upgraded to Bronze. 

    I have also checked the forms on that account and none of them were disabled. 

    However, when I checked your account I can see that there are forms shared with you and those forms were disabled because the account(Free subscription) where the forms were created had reached its limit for accepting payments. I'm just wondering if that is the account you were supposed to upgrade and not the joeball account.

    Kindly confirm this and please give us more details. We will wait for your response. Thank you.