What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgraded to Premium but still showing as Free account

    Asked by arohexec on January 27, 2012 at 09:34 PM
  • Profile Image
    JotForm Support

    Answered by liyam on January 27, 2012 at 09:37 PM

    Thank you for subscribing to Premium.

    If you are still not able to see the new status of your account, please logout and try logging back in.  This will refresh your browser's cache and you'll be able to see your updated account status.

    If this does not work, please let us know.