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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I return to my site after Paypal payment?

    Asked by soniav on November 30, 2015 at 01:25 AM
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    JotForm Support

    Answered by Charlie on November 30, 2015 at 09:39 AM

    If you have integrated the Paypal to your form, after successful payment, your users will be offered an option to return to your form URL or website to where the form is.

    However, you will need to setup a "Thank You" URL in your form. Here's a guide: http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page.

    After setting up the custom URL on your "Thank You" settings, which I presume the URL to your website, then this is how it will work:

    1. After successful payment, the user will be offered to return on the merchant's website.

    2. It will then redirect the user to where it was submitted.


    If you do not wish your user to be redirected on the Paypal payment gateway, then you can consider using Paypal Pro instead. You can see their difference here: http://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro 


    You can also explore the Auto Return URL feature of Paypal. Here's a guide: https://www.paypal.com/ph/cgi-bin/webscr?cmd=p/mer/express_return_summary-outside.

    I hope that helps.

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    Answered by infoexpressnow on February 11, 2016 at 07:30 AM

    so if one does not set up an url, does that mean it goes to the default thank you page with all in the info I intend to provIdE there
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    JotForm Support

    Answered by Charlie on February 11, 2016 at 08:35 AM


    To better assist you, I have opened a separate thread for your concern. Please refer to this link instead: http://www.jotform.com/answers/769884. We will address it accordingly. Thank you for your understanding.